Contact Us

Need help, want to collaborate with us, or report something?
Select the type of request and you will be guided to the correct form. This way, we can ensure your request is immediately directed to the right department. If you need assistance, you can also contact us through one of the following channels:

Write to us
Fill out our contact form for online orders or email us at customer@sebago.com.

Call us
+49 621 37909961
Monday – Saturday
9:00 AM – 7:00 PM CEST

Track your Order

Enter your order number and email address to get real-time updates on your shipment

Need help?

If you are having trouble tracking your order, you can contact us through one of the following channels:

Write to us

Fill out our contact form for online orders or send an email to customer@sebago.com

Call us

+49 621 37909961
Monday – Saturday
9:00 AM – 7:00 PM CEST

 Withdrawals and Returns Need to withdrawal and/or return​ an item purchased online?Use this section to submit your withdrawal and/or return​ request.

Online Order and Support

For any questions about your online order, our team is here to help.

Media upload (screenshot, product picture, etc...)

In Store Purchase and Support

Media upload (screenshot, product picture, etc...)

Collab and Business Opportunities

Media upload (screenshot, product picture, etc...)
Work with Us Do you want to join our team?Send us your unsolicited application.

FAQ

View All FAQ

How can I request a withdrawal and/or a return?

You can request a withdrawal and/or a return within 14 days from the delivery of your order.

If you have an account

  1. Log in to your account.
  2. Go to the Orders section.
  3. Select the order you wish to withdrawal and/or return.
  4. Click on Cancel and/or Return Order and follow the instructions.

You will receive the instructions by email.

If you do not have an account

You can request a withdrawal and/or a return through our dedicated portal:

  1. Access the withdrawals and returns portal: https://returns.sebago.com
  2. Enter your order number and the email address used for the purchase or your postal code.

Follow the instructions to complete your request.You will receive all instructions by email.

Can I pick up my order in store?

Picking up your order in store is easy!

1. Add the item to your cart.

2. Before checkout, select the 'Pickup' option under 'Delivery Method'.

3. If the option is available for the selected items, you’ll be able to confirm in-store pickup.

⚠ The in-store pickup service is only available at participating stores in Italy.

What are the withdrawal and/or a return options and costs?

Withdrawal and/or return options and costs depend on the country from which you are shipping your return. You can use our UPS return label (free of charge or subject to a fee, depending on the country), or you may return the parcel using your own carrier at your own expense. Where applicable, the UPS return label fee will be deducted from your refund. Free in-store withdrawals and/or returns are available in Italy only.

Please see the details for your geographic area below:

Italy

  1. UPS return label: free
  2. In-store return: free
  3. Return with your own carrier: at customer's expense

European Union, excluding Germany

  1. UPS return label: free
  2. Return with your own carrier: at customer's expense

Germany

  1. UPS return label: fee applies - €9.90
  2. Return with your own courier: at customer's expense

United Kingdom

  1. UPS return label:
  • United Kingdom: £29.90

The amount will be deducted from the refund.

2. Return with your own carrier: at customer's expense

Other international countries (Non-EU)

1. UPS return label:

  • €49.90
  • $49.90
  • £49.90
  • ¥9,700

The amount will be deducted from the refund.

2. Return with your own carrier: at customer's expense