HANCOCK

You can request a return within 30 days from the delivery date of your order.

Items must be unworn, unwashed, free from damage and returned with the original tag still attached.

If you have an account, you can request a return directly from the Orders section. If you checked out as a guest, you can submit your request through our dedicated Returns Portal.

Exchanges are not available. For a different size or color, return the item and place a new order.

Need help?

Write to us
Email us at customer@sebago.com.

Call us
+49 621 37909961
Monday – Saturday
9:00 AM – 7:00 PM CEST

Shop securely with a range of payment options. Available methods may vary by country and will be displayed at checkout.

Credit & Debit Cards
We accept Visa, Mastercard and American Express, with secure, encrypted transactions and 3D Secure authentication when required.

Apple Pay & Google Pay
Pay quickly and securely using your saved payment methods.

PayPal
Pay securely through your PayPal account, with installment options where available.

Klarna & Scalapay
Enjoy flexible payment options, including installments where available, subject to eligibility and applicable terms.

Satispay
Authorize your payment securely through the Satispay app.

Shop Pay
Enjoy a faster checkout with your saved payment and shipping details.

Need help?

Write to us
Email us at customer@sebago.com.

Call us
+49 621 37909961
Monday – Saturday
9:00 AM – 7:00 PM CEST

Need assistance? Our Customer Care team is here to help with your orders, products and any questions you may have.

Write to us
Email us at customer@sebago.com.

Call us
+49 621 37909961
Monday – Saturday
9:00 AM – 7:00 PM CEST

For further assistance, visit our Contact Us page and select the type of request to reach the right team.