Frequently Asked Questions


 
1. DELIVERY METHODS & CHARGES
2. DELIVERY RESTRICTIONS AND INTERNATIONAL ADDRESSES
3. PAYMENT METHODS ACCEPTED
4. WHERE CAN I FIND MY ORDER NUMBER?
5. CAN I CHANGE OR CANCEL MY ORDER?
6. WHAT IS YOUR RETURN POLICY?
7. HOW DO I CLEAN MY FOOTWEAR
8. HOW DO I LEAVE A REVIEW?
9. LIVE CHAT
10. CONTACT US

DELIVERY METHODS & CHARGES


Sebago offers two delivery options, Standard Shipping and Express Shipping.

Free Standard Shipping will be delivered within 3-5 working days from your order date.*

Express Shipping will be delivered within 2 working days from your order date.*

*Please note that restrictions apply. See full details below in the delivery rules & restrictions section.

Shipping Type

Shipping Timings

Shipping Charges

Standard 3 - 5 Days FREE
Express 1 - 2 Days £5.50

Orders must be placed by 12.00pm on the website for guaranteed delivery within two working days.

Tracking deliveries

As soon as your order is dispatched you will receive a confirmation email with a tracking number.

Go to www.UPS.com to track your order.


DELIVERY RESTRICTIONS AND INTERNATIONAL ADDRESSES


> At this time, we ship orders to mainland UK, Northern Ireland, Isle of Man, Scottish Highlands & Islands.

> We are unable to ship to the Channel Islands and BFPO addresses.

PAYMENT METHODS ACCEPTED


We currently accept the following payment methods:

> Visa & Mastercard credit and debit cards/AMEX. 
>  Paypal

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WHERE CAN I FIND MY ORDER NUMBER?


If you no longer have the confirmation email of your order, you can call our Customer Service team on 020 3376 2739 or email info@sebago.eu, and they will be very happy to assist. Otherwise if you have an account with us, you will be able to log in and look at your account history.

CAN I CHANGE OR CANCEL MY ORDER?


We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer service number 020 3376 2739 and we will attempt to intercept it.

WHAT IS YOUR RETURN POLICY?


We will gladly accept your return of UNWORN (you can try them on) merchandise within 30 days from your order date. 

For your convenience return instructions are also included in the shipment. If you have any questions please call customer services on 020 3376 2739 and one of our team will be happy to assist you.


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HOW DO I CLEAN MY FOOTWEAR



In general we recommend the following guidelines for cleaning the footwear:

Cleaning: on a regular basis, brush away any surface dirt with a soft brush.  After extended, rugged use, wash with mild soap and warm water.  Be sure to rinse all soap off as it is hydrophilic.

Drying: open footwear fully, remove the insole and laces and dry at room temperature.  Never expose to heat!

Conditioning: recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).

HOW DO I LEAVE A REVIEW?


Choose the product that you have purchased and click into that product page. Scroll down, and in the section named 'Ratings & Reviews' click on 'Write a Review'. In there, you will be able to review the whole product experience from rating the product, reviewing it, and even leaving an image. Then click 'Submit' and your comments will be passed for reviewing.


LIVE CHAT


If you would like to speak directly to one of our customer service team, please feel free to use our Live Chat facility.  This can be found on the right side of the page as well as on the Contact Us page.  Please note the Live Chat links will only appear when a member of the team is available. Our standard Live chat hours are; Monday to Thursday 9am -5pm & Friday 9am - 3:30pm. 

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CONTACT US


If you still have questions please contact our customer services team who will be happy to assist you.
Call us on 020 3376 2739 or click here to email.

Customer Service opening hours


Monday to Thursday: 8:45 to 5:00 pm
Friday: 8:45 to 3:30 pm
Saturday & Sunday: Closed