Frequently Asked Questions
Sebago offers two delivery options, Standard Shipping and Express Shipping.
Free Standard Shipping will be delivered within 3-5 working days from your order date.*
Express Shipping will be delivered within 2 working days from your order date.*
*Please note that restrictions apply. See full details below in the delivery rules & restrictions section.
|Standard||3 - 5 Days||FREE|
|Express||1 - 2 Days||£5.50|
Orders must be placed by 12.00pm on the website for guaranteed delivery within two working days.
As soon as your order is dispatched you will receive a confirmation email with a tracking number.
Go to www.UPS.com to track your order.
> At this time, we ship orders to mainland UK, Northern Ireland, Isle of Man, Scottish Highlands & Islands.
> We are unable to ship to the Channel Islands and BFPO addresses.
We currently accept the following payment methods:
> Visa & Mastercard credit and debit cards.
Can I cancel or change my order?
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer service number 020 3376 2739 and we will attempt to intercept it.
UNWORN products may be returned within 30 days from receipt of the goods using the returns instruction received with the order.
What is your return policy?
We will gladly accept your return of UNWORN (you can try them on) merchandise within 30 days from your order date.
Over Christmas we are happy to offer an extended returns period. Any orders place from the 14th November 2016 until 25th December 2016 maybe returned up until the 31st January 2017.For your convenience return instructions are also included in the shipment. If you have any questions please call customer services on 020 3376 2739 and one of our team will be happy to assist you.
Please return footwear in the original shoe box with all tags and packaging in place. You are required to take the items to a local Post Office with the return label attached to the outer carton that the goods arrived in. We would strongly advise that you gain Proof of Posting and retain this until you have received your refund.
Please allow 10 business days for your return to be processed. A credit should appear against your credit card/PayPal account within 2-3 working days from return. We cannot give a refund for merchandise returned after the 30-day period, in this case please click here to contact us.
If you would like to return your order, there are several things that must be taken into account.
> If you return more than 1 item please be aware that each selected label belongs to a specific item, don't mix them
>The parcel must not weigh more than 5kg, or be larger than 610x460x460mm (medium sized parcels)
>There is a return maximum of 3 items. If there are more items to be returned please request 2 labels and pack in separate boxes.
Your order number can be found in the red box:
Refund of outbound shipping charge
We comply fully with the EU Distance Selling Act and your outbound shipping charge will be refunded provided that:
> Your order is returned within 30 days of receipt.
> Your order is returned in full.
> Your order is returned suitable for re-sale in original box with all labels and packaging in place.
How do I clean my footwear?
In general we recommend the following guidelines for cleaning the footwear:
Cleaning: on a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic.
Drying: open footwear fully, remove the insole and laces and dry at room temperature. Never expose to heat!
Conditioning: recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).
Faulty or damaged products
All suspected faulty product must undergo inspection before we are able to make a refund. If you believe to have faulty goods please call 020 3376 2739 or click here to contact our customer service advisors.
If you have purchased products from a retailer and you believe these to be faulty you should contact the retailer that the products were purchased from. If in the unlikely event that the retailer is unable to assist please contact our customer service team.
If you still have questions please contact our customer services team who will be happy to assist you.
Call us on 020 3376 2739 or click here to email.
Customer Service opening hours
Monday to Thursday: 8:45 to 5:00 pm
Friday: 8:45 to 3:30 pm
Saturday & Sunday: Closed