Frequently Asked Questions


Quick Links

Delivery Information

Track Your Order

Returns

Payment Types

Contact Us


Delivery Information



Delivery Method Delivery Costs Payment Method Estimated Delivery*
UPS Home Delivery FREE Credit Card: Visa/Mastercard

& PayPal

Should arrive within 3 to 5 business days of order (Mon-Fri delivery) 

Christmas Policy


Order before the 18th December to receive your delivery in time for Christmas.

Delivery dates can be impacted by bank holidays and local weather conditions. 

Extended return policy for Christmas orders until 16th January. 

The Customer Service Opening Hours for Christmas / New Year will be:

Christmas eve: 8:45 - 1:00 pm 
Christmas day: closed
Boxing day: closed

New Years eve: 8:45 - 1:00 pm
New Years day: closed

Track Your Order


As soon as your order is dispatched you will receive a confirmation email with a tracking number.

To track your order visit www.ups.com and enter your tracking number.


Delivery Restrictions


> At this time, we ship orders to mainland UK, Northern Ireland, Isle of Man, Scottish Highlands & Islands.

> We are unable to ship to the Channel Islands and BFPO addresses.

Payment Methods


We currently accept the following payment methods:

> Visa & Mastercard credit and debit cards. 
Paypal

Can I cancel or change my order?


We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services number 

020 3376 2739 and we will attempt to intercept it.

UNWORN products may be returned within 30 days from receipt of the goods using the returns instruction received with the order.

What is your return policy?


We will gladly accept your return of UNWORN (you can try them on) merchandise within 30 days from your order date. 

For your convenience return instructions are also included in the shipment. If you have any questions please call customer services on 

020 3376 2739 and one of our team will be happy to assist you.

Please return footwear in the original shoe box with all tags and packaging in place. You are required to take the items to a local Post Office with the return label attached to the outer carton that the goods arrived in. We would advise that you gain Proof of Postage and retain this until you have received your refund.

Please allow 10 business days for your return to be processed. A credit should appear against your credit card/PayPal account within 2-3 working days from return. We cannot give a refund for merchandise returned after the 30-day period, in this case please click here to contact us.

Returns


If you would like to return your order, there are several things that must be taken into account.

>The parcel must not weigh more than 5kg, or be larger than 610x460x460mm (medium sized parcels)
>There is a return maximum of 3 items. If there are more items to be returned please request 2 labels and pack in separate boxes.

Your order number can be found in the red box:


Refund of outbound shipping charge


We comply fully with the EU Distance Selling Act and your outbound shipping charge will be refunded provided that:

> Your order is returned within 30 days of receipt.
> Your order is returned in full.
> Your order is returned suitable for re-sale in original box with all labels and packaging in place.

Faulty or damaged products



All suspected faulty product must undergo inspection before we are able to make a refund. If you believe to have faulty goods please call 

020 3376 2739 or click here to contact our customer service advisors

If you have purchased
products from a retailer and you believe these to be faulty you should contact the retailer that the products were purchased from. If in the unlikely event that the retailer is unable to assist please contact our customer service team.

Contact Us


If you still have questions please contact our customer services team who will be happy to assist you.
Call us on 020 3376 2739 or click here to email.

Customer Service opening hours

Monday to Thursday: 9:00 to 17:00
Friday: 9:00 to 15:30
Saturday & Sunday: Closed