Frequently Asked Questions
Frequently Asked Questions
|> Delivery Method||Delivery Costs||> Payment Method||> Estimated Delivery*|
|UPS Home Delivery||£3.90/Free*||
Credit Card - Visa/Mastercard
|Should arrive within 3 to 5 business days of order (Mon-Fri delivery) **Order by 17/12 to receive by 24/12.|
* Free delivery offer valid at Sebago.com. Offer valid only on standard UPS Home delivery to mainland UK postal addresses. Not valid on prior purchases or purchases at retail stores.
** Delivery dates can be impacted by bank holidays and local weather conditions.
Track Your Order
As soon as your order is dispatched you will receive a confirmation email with a tracking number.
To track your order visit www.ups.com and enter your tracking number.
> At this time, we ship orders to mainland UK, Northern Ireland, Scottish Highlands & Islands.
We currently accept the following payment methods:
Extended Christmas Returns
If your order was placed before the 24th December 2013 you have up until the 17th of January 2014 to return the item/s.
Can I cancel or change my order?
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services number
020 3376 2739 and we will attempt to intercept it.
UNWORN products may be returned within 30 days from receipt of the goods using the returns instruction received with the order.
We will gladly accept your return of UNWORN (you can try them on) merchandise within 30 days from your order date.
What is your return policy?
For your convenience return instructions are also included in the shipment. If you have any questions please call customer services on
020 3376 2739 and one of our team will be happy to assist you.
Please return footwear in the original shoe box with all tags and packaging in place. You are required to take the items to a local Post Office with the return label attached to the outer carton that the goods arrived in. We would advise that you gain Proof of Postage and retain this until you have received your refund.
Please allow 10 business days for your return to be processed. A credit should appear against your credit card within 10-20 days from return. We cannot give a refund for merchandise returned after the 30-day period, in this case please click here to contact us.
Refund of outbound shipping charge
We comply fully with the EU Distance Selling Act and your outbound shipping charge will be refunded provided that:
> Your order is returned within 30 days of receipt.
> Your order is returned in full.
> Your order is returned suitable for re-sale in original box with all labels and packaging in place.
Faulty or damaged products
All suspected faulty product must undergo inspection before we are able to make a refund. If you believe to have faulty goods please call
020 3376 2739 or click here to contact our customer service advisors
If you have purchased
If you still have questions please contact our customer services team who will be happy to assist you.
Call us on 020 3376 2739 or click here to email.
Customer Service opening hoursMonday to Thursday: 9:00 to 17:00
Friday: 9:00 tp 15:30
Saturday & Sunday: Closed