HOLIDAY DELIVERY
|
Please note that our facilities will be closed on the following
dates. Orders placed on these dates will not be processed until the date
indicated below.
| Dates closed |
If Ordered on this date, order will be processed on: |
| Thursday, 11/27 |
Monday, 12/01 |
| Friday, 11/28 |
Monday, 12/01 |
| Thursday, 12/25 |
Monday, 12/29 |
| Friday, 12/26 |
Monday, 12/29 |
| Thursday, 1/01 |
Monday, 1/05 |
| Friday, 1/02 |
Monday, 1/05 |
Buying a Gift?
If the item is in stock and ordered by the dates below, we’ll make
sure it gets to you in time to wrap and give!
For delivery on or before 12/24:
| Delivery Type |
Order by |
| Ground |
Monday, 12/15 |
| 2-Day Air |
Thursday, 12/18 |
| Overnight |
Friday, 12/19 |
* Note: Ground shipments are delivered Tuesday-Saturday, and 2-Day and Overnight shipments are delivered Monday-Friday.
|
Shipping Methods and Charges
Shipments within the Continental United States:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| FedEx Home Delivery |
Free |
Should arrive within 7 to 10 business days of order (Tue-Sat delivery) * |
| FedEx Two-Day Delivery |
| Amount of Order |
Each Item |
| Up to $50.00 |
$10.00 |
| $50.01 - $75.00 |
$13.00 |
| $75.01 - $150.00 |
$17.00 |
| Over $150.00 |
$18.00 |
|
Should arrive within 2 to 4 business days of order(Mon-Fri delivery) * |
| FedEx Overnight Delivery |
| Amount of Order |
Each Item |
| Up to $50.00 |
$25.00 |
| Over $50.00 |
$30.00 |
|
Should arrive within 1 to 3 business days of order (Mon-Fri delivery) * |
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.
Shipments to Alaska and Hawaii:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| FedEx Two-Day Delivery (only method available) |
$17.00 per item |
Should arrive within 2 to 4 business days of order (Mon-Fri delivery) * Important: Certain locations in Alaska and Hawaii may require additional time in transit depending upon your delivery schedule
|
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required by the carrier. These are only estimates.
Shipping to United States' Military Post Offices:
| Shipping Method |
Shipping Costs |
Estimated Delivery * |
| USPS Delivery (only method available) |
Free |
Should arrive within 10 to 20 business days of order * Important: Certain locations may require additional time in transit depending upon your delivery schedule |
* Estimated delivery times are determined based on order processing and packing time required (typically 24-48 hours) plus shipment time required. These are only estimates.
Estimated Delivery Times
Estimated delivery times are only estimates. Utilize order tracking to accurately follow the shipping status of each unique order.
Estimated delivery times are determined based on order processing and warehouse packing time required plus shipment time required by the carrier:
- Order Processing and Warehouse Packing Time (24-48 hours) – The time required for an order to move through the system, reach the warehouse floor, and be packed for carrier pick-up. Many orders are completed and ready for shipping within the given business day, but some orders (especially those received after 10 a.m. EST) may not be ready to ship until the following business day. A small minority of orders may require additional time due to unique circumstances.
- Shipment Time (varies; see table in above section) – The time required for an order to be picked up by the carrier and to be delivered to the intended destination. Shipping carriers determine how many business days are required to deliver. This is dependent on the shipping method selected and the package's starting location and destination location.
Orders are packed only on regular business days. Regular business days include Monday through Friday with the exception of the following holidays:
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Day after Thanksgiving
- Christmas Day
- Day after Christmas Day
- New Year's Day
- Day after New Year's Day
Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and overnight.
Shipping Restrictions
We are unable to ship to international addresses at this time. For information regarding our international partners, please call 1-866-699-7367.
We are unable to ship to P.O. Box addresses at this time.
Each order can only be shipped to one address. If you want to send various items to various addresses, please place each order separately with the appropriate desired ship-to address.
Methods of Payment
We currently accept the following credit cards:
Visa, Mastercard, American Express, Discover.
Unfortunately, at this time we cannot accept cash, CODs, checks, or money orders.
Order by Phone
Want to place an order, but rather not buy online? You may browse SEBAGO.COM, choose your shoes, and call our customer service department direct with your order. The same shipping methods and charges apply, and you can even track your order online. Just call 1-866-699-7367 Monday through Friday, between 8 a.m. and 5 p.m. EST.
Tracking Your Order
After your order has been shipped, we will send you another email with a tracking number. You may click on the link in your email and go directly to the shipping company website to track your order. If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.
Canceling or Changing Your Order
We are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfillment process and you may not cancel or make any changes to the order. If you realize you made a mistake after placing your order, you may return it UNWORN for an exchange or refund within 30 days from time of purchase.
Easy Returns & Free Exchanges
We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. For your convenience, a pre-paid return label will be enclosed with your order for exchanges. If there is no label enclosed, just call 1-866-699-7367 to request one. You may use this label to make a return, however we will deduct the shipping and handling charges from your refund.
Please return footwear in the original shoe box and include the provided return card indicating your return instructions, as well as your order’s packing slip or carton content label. If you no longer have your return card or did not receive one, click here for a printable version of the return card. Unfortunately we cannot refund your original shipping charge. Alaska and Hawaii residents will incur an additional shipping cost for exchanges.
Please allow two weeks for your return to be processed. You will receive an email when your exchange or return has been processed. A credit should appear on your credit card within two billing cycles.
If you return unworn merchandise after the 30-day period, but within 90 days of purchase, we will offer you a merchandise credit to use towards your next purchase. There are no refunds available for merchandise returned after the 30-day period.
If you suspect a defect on worn merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange or merchandise credit. Please call 1-866-699-7367 for further instruction on returning defective merchandise.
International Ordering
At this time, we ship orders only within the continental United States. For information regarding our international partners, please call 1-866-699-7367.
Contact Us
Still have questions? Call our toll-free customer service number (1-866-699-7367) Monday through Friday, between 8 a.m. and 5 p.m. EST, or email us at sebago@wolverineworldwide.com.