Frequently Asked Questions
About Your Shopping Cart
When you put an item in your shopping Cart, you're not obligated to buy it. You can choose to place the order right away, or keep shopping. And, you can put as many items as you want in your shopping Cart or delete any items at any time. When you're ready to place your order, you can go to your shopping Cart and click on the Place Order button.
Methods of Payment
We accept MasterCard and Visa as forms of payment for all on-line orders. Your credit card is not charged until your order is accepted for shipping.
Federal, Provincial or any other applicable taxes will be calculated and added to your Order. The taxes will appear on your online order form and on the invoice included with your order.
Shipping and Availability
Although we make every effort to fulfill each order, from time to time certain items may be unavailable. We will not automatically make substitutions to your order under any circumstance. If the item you want is out of stock for any reason, we will notify you via email or phone, the item on your order form will be canceled and your credit card will not be charged for that item. Depending on certain geographic and distribution conditions, you can expect your shipment within 5-10 business days. Every effort will be made to offer an expedited level of shipment. We are currently charging a flat fee of $7.00 per order (regardless of order quantity or carrier).
Easy Returns & Free Exchanges
Sebago CA stands behind the quality of workmanship and materials used in the footwear. If merchandise is found to be defective, customer service will assume full responsibility and give credit for the merchandise, as long as the proper procedures for returning goods are observed. Excessively worn or damaged merchandise will not qualify for credit.
We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. For returns or exchanges, please call Customer Service at 1-800-263-8272 Monday through Friday, between 8:30 a.m. and 5 p.m. Eastern Time and our email address is firstname.lastname@example.org . All returns must be processed with a Return Authorization Number (RA) that will be provided to you by our Customer Service department.
Unfortunately, we cannot provide online shopping to customers residing outside of Canada.